FOR DTC OPERATORS DOING $1M–$20M
Support isn't a cost center — it's your highest-leverage revenue capture mechanism. Cadenflow builds AI systems inside your Shopify stack that cut refund rates and recover revenue — modeled to pay for themselves in 60 days.
REFUND RATE ↓ → LTV ↑ → AFFORDABLE CAC ↑ → YOU WIN THE AD AUCTION
THE CADENFLOW METHOD
REVENUE, NOT TICKETS
Refund pushback decision trees: classify intent → troubleshoot → upgrade → store credit → partial refund → human. Refund rate and sale-save rate are the headline metrics.
refund request → saved sale
YOUR LOGIC, AMPLIFIED
We document what your best support replies already do, you bless the decision tree, then we automate it — trained on your own voice with few-shot examples.
~90% → 99.9% reliability
DOLLARS, NOT VIBES
Conservative, expected, aggressive. If the conservative scenario doesn't math, we tell you not to build. Agents are tracked like employees, KPIs reported in dollars.
conservative → expected → aggressive
FIT
Shopify and DTC brands doing $1M–$20M a year with real ticket volume — and a founder who wants support measured in dollars, not response times.
NOT A FIT
If you're under $1M a year, looking for a cheap chatbot, or want a one-time build with no ownership of results.
01
We map your support economics: refund rate, ticket volume, where revenue leaks. You leave knowing what's automatable and what it's worth — even if you never hire us.
02
Workflow map, scored opportunities, and a three-scenario ROI model. A standalone deliverable you own — take it to any dev team. The fee is credited in full toward your build.
03
One module at a time, highest ROI first, live in 2–4 weeks. Deployed in graduation mode: audit (AI suggests, human sends) → assist (AI drafts, human approves) → full automation once accuracy crosses agreed thresholds.
04
Optimization, maintenance, and the next modules. On revenue workflows with clean measurement, we put part of our fee on performance.
OWNERSHIP
Everything runs in your environment — your tools, your data, your controls. You own the IP from day one.
DATA RESIDENCY
EU-hosted, self-hosted n8n. Your data stays in your jurisdiction.
SAFEGUARDS
Hard spend caps and loop detection on every deployed agent.
30 minutes. We'll map where your support operation leaks revenue and tell you exactly what's worth automating — and what isn't.
No pitch deck. If the math doesn't work, we'll say so.