FOR SHOPIFY & DTC STORES DOING $500K–$5M A YEAR
Every email and DM answered in minutes — drafted from your Shopify order data, in your voice, with a human approving anything that touches money.
01 / proof
SEE IT WORK
Customer asks where their order is — the agent classifies the message, pulls the order from Shopify, and drafts a reply in the brand's voice. Done in seconds.
*Built from real support data. In one live Shopify store, 63% of all tickets were just “where's my order?” — and only ~11% got answered the same day; median reply 41 minutes, the tail past 17 hours. That backlog is the first thing the agent clears.
02 / system
UNDER THE HOOD
Messages come in from email, Instagram, Telegram, and WhatsApp. The AI Agent, connected to your Shopify store and trained on your past conversations, drafts the reply in your voice. A human approves anything that touches money, and every action is logged and pushed to your team in Slack or Telegram.
03 / fit
FIT
Shopify and DTC brands doing $500K–$5M a year with 10+ tickets a day landing in an inbox the founder still answers — and no helpdesk or CX team. We work with the Gmail and IG inbox you already have.
NOT A FIT
Fewer than ~10 tickets a day (the math won't justify it — we'll tell you), shopping for a cheap chatbot, or already running a staffed helpdesk with a CX manager.
04 / process
01
We mystery-shop your store the way a customer would — a pre-purchase question, a where's-my-order, a return, one message after hours — and score what happens, 0–100. You get the teardown with every leak priced in dollars. Yours to keep, even if you never hire us.
02
We agree an automation target up front, then the agent goes live on a small share of your inbox — drafts only, a human approves every send. No big-bang switch, nothing fires unsupervised.
03
Once accuracy holds on your real tickets, coverage steps up — half your inbox, then the full inbox on safe categories. Refunds and anything touching money stay human-approved, every action logged to Slack or Telegram.
04
No setup, no per-ticket meter, no contract. If it doesn't save you more than it costs in 60 days, you don't pay. We run it, tune it, and add the next channel as you grow.
PRICING
Every channel, run for you — deployment, model costs, tuning, and support in a single monthly fee. No per-ticket meter, no contract, and what you're quoted is what you pay.
If it doesn't save you more than it costs in 60 days, you don't pay.
We onboard a handful of stores at a time, so every rollout stays hands-on. Book the audit and we'll tell you whether there's a fit — and the number.
01
SINGLE-TENANT
Your agent runs on its own instance. Your data never shares a database, a prompt, or a model context with another store.
02
HUMAN APPROVAL
Nothing that touches money goes out without a human click — refunds, order edits, address changes. The default, not a setting.
03
YOUR DATA STAYS YOURS
Customer messages, order data, your knowledge base — yours, exportable any time. EU-hosted, and never used to train models.
04
SAFEGUARDS
Hard spend caps and loop detection on every deployed agent. The EU AI Act disclosure rules are handled for you.
05 / next move
A free support audit. We mystery-shop your store, score what happens, and price every leak in dollars — then tell you exactly what's worth automating and what isn't.
No pitch deck. If the math doesn't work, we'll say so.