https://cadenflow.com/industry-researchEvidence-led field reports on AI systems, software markets, and production implementation.enFri, 31 Jul 2026 12:00:00 GMTCadenflow static research publisherhttps://cadenflow.com/industry-research/2026/07/state-of-ai-customer-supporthttps://cadenflow.com/industry-research/2026/07/state-of-ai-customer-supportWhat vendors actually bill for, what the evidence can and can't prove, and what decides whether a deployment works.Fri, 31 Jul 2026 12:00:00 GMTMaks ZhashkevychAI customer supportcustomer experienceAI agentsoutcome-based pricingEU AI Act